What are the 7-Eleven policies?

Carousellers are able to transact conveniently with 7-Eleven. To ship items with 7-Eleven, there are guidelines and policies to adhere to.

To find out more on the items that 7-Eleven, here is link to their website: https://www.7-11.com.tw/service/accept.asp

What is the size and weight limit? 

The item should be within 45 cm x 30 cm x 30 cm and no more than 5kg. 

What item should not be delivered?

  • Cash, Securities, Tickets, Vouchers
  • Fragile Goods
  • Vegetables, Fruits and Temperature-Sensitive items
  • Limited non-replicable items, Important documents, Documents type
  • Animals and Plants
  • Medication
  • Precision Instruments, 3C and Valuables
  • Chemical and Liquid
  • Illegally imported items

Are there any other restrictions that I should be aware of?

The listing price of the item should not be more or equal to NT$20,000 (inclusive of NT$60).

What happens when my item is damaged or lost with 7-Eleven?

In the even that an item has been damaged or lost, you are able to request for a compensation from 7-Eleven. The compensation will not exceed NT$20,000 (which includes the tax or shipping fee).

You will be notified by 7-Eleven on the status within the next 2 months, before the 20th.

Read this article for more information on 7-Eleven's policy.

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