To maintain the integrity of the Feedback system, users are not able to remove feedback from their profile, or from another Carouseller's profile.
Feedback should always be tied to either a completed transaction or a full agreement to deal between both parties, where all aspects of the transaction have already been discussed and agreed on.
If you've received a feedback you do not agree with, it's always best to contact the other party directly to try and work towards an amicable resolution so everyone gets to walk away happily. You can also respond to it to share your side of the story so other users can have a balanced perspective of the feedback.
For any requests to have feedback removed, Carousell will review them on a case-by-case basis and in accordance to our policies.
Here are some examples where a feedback may be altered or removed by the Carousell team:
✔ Feedback contains inappropriate language or content such as personal information
✔ Feedback left is not constructive and/or does not relate to transactional experience
✔ Feedback extortion, where it is used to coerce another user into accepting terms that are not within the original deal agreement
✔ Feedback is left by party who did not fulfil their transactional obligation(s)
Carousell encourages all users to keep interactions and communication within the Carousell platform.
In the event where the conversation was brought outside of the marketplace, we will require the external chat records to be furnished in the form of screenshots before we can help to review the request.
However, do understand that Carousell still reserves the right to not accept any conversation records that are deemed questionable.