For all transactions that are completed with 7-Eleven, the payments will be reflected in your pending balance.After 7-11 transfer money into your balance, you can proceed to 'Cash Out' to your preferred bank account. (Do note to verify your email address and mobile number before cash out.)
Note: If you didn't see "pending balance", please update your Carousell APP to the latest version.
What are the Bank Account details that I have to provide?
Upon cashing out the balance in your Wallet, you will be prompted to enter the following:
- Name of Account
- ID Number (Foreigner please fill in ARC number)
- Bank Code
- Account Number
If you have yet to complete verification of your account, you will be guided to do so.
Can I make changes to my Bank Account details?
Yes, you can go ahead to do so. However, any changes made to your Bank Account details will only apply to the next cash out balance.
Why is the status showing as Bank Verification failed?
It could be due to the mismatch of ID Number and Bank Code. You might like to check with your bank for the details or provide an alternative bank to cash out.
How much is the withdrawal fee?
The bank collects NT$4 withdrawal fee (promotional period) for transfers to banks other than TFCB (Taipei Fubon Commercial Bank).
How long can I keep my balance in my Wallet?
All balances found in the Wallet needs to be cashed out within 6 months upon completion.