What is Response Rate?

Response Rate is the percentage of new chat threads and offers that a user responded to within 24 hours of receiving them. Replying to a message, or accepting/declining an offer are considered a response.

Response Rate is split into 3 buckets :

  • Very Responsive
  • Mostly Responsive
  • Not Responsive

For new users without any chat interaction, Response Rate will not be displayed!

To improve your Response Rate, do the following within 24 hours:

  • Accept or decline offers
  • Reply to new messages 
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