When you will receive a notification that the payment is being processed after the collection of item by buyer at 7-Eleven, the transaction will be reflected in your pending balance.After 7-11 transfer money into your balance, you can proceed to 'Cash Out' to your preferred bank account. (Do note to verify your email address and mobile number before cash out.)
Pending Balance means: the money is now still in 7-11's bank account. After buyer picked up the parcel, you will need to wait 6-14 days for 7-11 to transfer the money to Carousell's bank account (The waiting period varies from the date buyer picked up).
To put in an easier way: if your balance shows $0 at the moment, meaning there's no money for you to cash out (since 7-11 still hold the money on their side). Only when you see the balance shows the money, you can proceed to cash out and it will only take 4 working days to receive the money (weekend excluded).
Note: If you didn't see "pending balance", please update your Carousell APP to the latest version.
Alternatively, you can also tap on "Wallet" and "Manage" on the top right to add your bank details.
Once the buyer has collected the item and make the payment at 7-Eleven, you will be able to cash out within your wallet.
- Buyer collects and makes the payment between Monday to Sunday (as shown in yellow).
- 7-Eleven will consolidate the completed transactions on the following Monday to Thursday (as shown in green). National Holidays may result in a delay.
- Payment of completed transactions will be transferred from 7-Eleven to Carousell. Seller will receive payment from Carousell within 4 working days. If it falls on a National Holiday, there might be a delay.
【The new payment timeline will valid for the order collected after 4th March 2019】
Once the buyer collects the item from 7-Eleven, the money from the transaction will be reflected in your “Pending Balance”. The money in “Pending Balance” cannot be cashed out until 7-Eleven processes the money, which may take 5-8 days. Once processed, the money will move to “Balance” and will be available for you to “Cash Out”.
Note: if you don’t see “Pending Balance”, please update your app to the latest version
As shown below:
For transactions completed between Monday to Wednesday, seller will be able to Cash Out on the next Tuesday.
For transactions completed between Thursday to Sunday, seller will be able to Cash Out on the next Thursday.
Seller should expect to receive payment from Carousell within 4 working days** after cashing out.
*Transaction completed refers to when the buyer picks up the item.
**Weekend and public holidays excluded.
What is the wallet?
Completed transactions with 7-Eleven can be found
You will be able to view the transactions in your pending balance once your buyer has picked up the item at 7-Eleven. To withdraw the balance amount, you will need to wait till the money reflects in your balance, then you can proceed to 'Cash Out' to your preferred bank account.
Will there be any fee involved?
There will be NT$4 bank fee per Cash Out (promotional period), with the exception of TFCB (Taipei Fubon Commercial Bank) customers.
For more information on how payments work for sellers, check out this FAQ!