How does 7-ELEVEN Cash on Delivery work?
7-ELEVEN Convenience Store Cash on Delivery is an alternative way for users to transact on Carousell!
Sellers will now have the option to list their items to be delivered via 7-ELEVEN. However, the option to deliver through 7-ELEVEN will not be available for listings listed in the Cars, Properties, Jobs, Services, Looking For, Preorders and Community category.
Buyers dealing through this method can enjoy the convenience of collecting their purchase at the 7-ELEVEN nearest to them!
A shipping fee of NT$60 will be charged by 7-ELEVEN to provide this service. This fee will be borne by buyer.
Will there be a shipping fee involved?
Yes, buyer will need to make the payment (price of item and shipping fee NT$60) upon collection.
Will there be transaction fees charged?
Yes, we start charging transaction fees for sellers from 1st, December 2020. Transaction Fees only apply to all successful “Pay at Pickup” orders created from 1 December 2020 onwards. Click here to know more.
Carousell already increased seller transaction fee to 2.0% on Feb 20, 2023 at 10:00. For more information, please click here.
What is the size and weight limit?
The longest side should ≦ 45cm, length+width+height ≦105cm and the weight no more than 5kg.
What item cannot be delivered?
- Cash, Securities, Tickets, Vouchers
- Fragile goods
- Vegetables, Fruits and Temperature-Sensitive items
- Limited non-replicable items, Important documents, Documents type
- Animals and Plants
- Precision Instruments, 3C and Valuables
- Chemical and Liquid
- Illegally imported items
＊7-ELEVEN will not compensate if the parcels are not well-packaged or the item is prohibited
For further information, please click here
Are there any other restrictions that I should be aware of?
The listing price of the item should not be more or equal to NT$20,000 (inclusive of the shipping fee NT$60).
The items in the parcels should be wrapped completed (no parts of the items are exposing outside of the packages) and covered with firm/waterproof packaging materials. The top and bottom of the parcels should be kept flat in order to paste the delivery sheet. Items should be properly packed according to their material/weight/volume (all items should be placed with sufficient cushioning materials to keep each unit from shaking).
1 shipping code represents 1 parcel. Sellers should not use the same shipping code to ship multiple parcels or paste 2 shipping codes on the same parcel.
Is 7-ELEVEN Cash on Delivery available for all categories on Carousell?
This option is not available for listings under Cars, Property, Jobs, Services, Looking for, Preorders or Community category.
How can I track the shipment status?
You will receive a notification with each progress during shipment. The order status will also be shown in the inbox view. Alternatively, you can also enter the shipping code here to check out the shipment status.
When can I receive my payment?
Upon the collection of the item, you will be notified and the balance will be reflected in your balance on the Carousell app for transfer to bank account For more information, do refer to this FAQ.
What if your buyer doesn’t collect the item?
If buyer doesn’t collect the item within 7 days of its arrival, you'll be notified and the item will be returned to the 7-ELEVEN you dropped it off at. Upon arrival, if not collected within 7 days, it will then be sent to 7-ELEVEN Logistics Centre (parcel will only be kept 15 days before disposal). When taking back parcel from 7-ELEVEN Logistics Centre, you would be responsible for the shipping fee.
What happens when my item is damaged or lost by 7-ELEVEN?
In the event that an item has been damaged or lost, you are able to request for a compensation from 7-ELEVEN. The compensation will not exceed NT$20,000 (which includes the tax). Find out more about 7-ELEVEN delivery policies. About parcel error, damaged or lost, please refer to this article.