How can I report a user/listing?
See something against our Community Guidelines or Chat Guidelines? Report it to us! Be the eyes and ears of our community to keep our platform a safe and pleasant marketplace for all.
To help us review your report more efficiently, please file a report to us via the app/web if it is regarding:
- [NEW] Phishing Scammer (This user is pretending to be a trusted organisation or person, trying to trick you into providing personal information through links or emails.)
- Listings in the wrong category
- Duplicate posts
- Prohibited items
- Counterfeits
- Listings containing irrelevant keywords
- Offensive content
- Suspicious activity
Reports are kept anonymous unless a direct follow-up from the reported is required
After our moderators have reviewed your submitted report on a user/listing, you'll receive a message in your Support Inbox.
Mobile app
To report a user
- Via chat
- Enter the chat you have with user
- Tap on '•••' at the top right-hand corner of the chat page
- Select "Report User" in the revealed menu
- Select the appropriate reason for reporting
- Via user profile
- Go to the profile of the user you want to report
- Tap on '•••' at the top right-hand corner of the user's profile
- Select "Report User" in the revealed menu
- Select the appropriate reason for reporting
To report a listing
- Via browse view
- Tap on '•••' on the listing
- Select "Report Listing" in the revealed menu
- Select the appropriate reason for reporting
- Via listing view
- Tap on '•••' at the top right-hand corner of the listing view
- Select "Report Listing" in the revealed menu
- Select the appropriate reason for reporting
Carousell Web
To report a user on the web
- Via chat
- Enter the chat you have with the user
- Select '•••' at the top right-hand corner of the chat view
- Select "Report User" in the revealed menu
- Select the appropriate reason for reporting
- Via user profile
- Go to the profile of the user you want to report
- Tap on '•••' at the top right-hand corner of the user's profile
- Select "Report User" in the revealed menu
- Select the appropriate reason for reporting
To report a listing on the web
- Via browse view
- Tap on '•••' on the listing
- Select "Report Listing" in the revealed menu
- Select the appropriate reason for reporting
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Via listing view
- Tap on '•••' at the top right-hand corner of the listing view
- Select "Report Listing" in the revealed menu
- Select the appropriate reason for reporting
If your report is relating to a transaction made with another Carouseller, contact our team here.