How do I reset my password?

If you have forgotten your Carousell account password, follow the steps outlined below, or skip to the end for a direct link to the password reset page:

Mobile app

  1. Select the "use your email address" option on the front page
  2. Ensure that you have toggled to the "Login" tab
  3. Tap on "Forgot your Password?"
  4. Enter your registered email address and an email will be generated to you, consisting of a link for you to choose a new password

Carousell Web

  1. Select the ‘Login’ option on the top menu of your browser
  2. Click on the ‘Forgot your password?’ option
  3. Fill in your registered email address and an email will be generated to you, consisting of a link for you to choose a new password

Alternatively, click on this link to get right to the password reset page

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