How do I reset my password?

If you have forgotten your Carousell account password, follow the steps below, or skip to the end for a direct link to the password reset page:

Mobile app

1. Launch Carousell app and select 'Log in'
2. Tap on 'Forgot Password?'
3. Enter your registered email address and a password reset link will be sent to you

Carousell Web*

1. Select the ‘Login’ option on the top menu of your browser
2. Click on the ‘Forgot password?’ option
3. Enter your registered email address and a password reset link will be sent to you

Alternatively, you may get right to the password reset page from here to reset your password.

*Some icon arrangements may differ on mobile browser view