How do I restore archived chats to my inbox?

There are currently two ways an archived chat can make its way back to your inbox: automatic and manual restoration!

For automatic restoration of archived chats, archived chats move back to your inbox when you receive a new message from that chat.

For manual restoration of archived chats, search for your platform below to find out how it works:

Mobile app

iOS

Firstly, access your archived chat by selecting on “Archived” in your inbox.

Following that, swipe left on the chat you would like to restore to your inbox, select the “more” icon and then "Move to Inbox".

To restore an archived chat from chat view, select the “more” icon at the top right hand corner of the chat and then “Move to Inbox”.

Android

Select “Archived” in your inbox to access your archived chats.

Following that, tap and hold on the chat you would like to restore and a folder icon should appear on the top bar for you to tap on.

To restore an archived chat from chat view, select the “more” icon at the top right hand corner of the chat and then “Move to Inbox”.

Carousell Web

  1. Select “archived chats” in you inbox to access your archived chats.
  2. Check the box to the left of the chats that you would like to archive and a “Move to Inbox” option should appear on the top left hand corner of your inbox
  3. To restore an archived chat from chat view, select “Move to Inbox” at the top right hand corner of the chat.

The chat is now restored and will be positioned according to the time the last message was exchanged. 

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