How do I archive chats in my inbox?

Archive inactive or outdated conversations so that your inbox can be reserved for active chats, making it easier for you to keep track of your transactions.

Instead of deleting chats, we encourage you to archive your chats instead, so as to keep a healthy record of your transactions with fellow Carousellers on the marketplace! Here's how:

Mobile app

To archive a chat in your inbox, swipe the chat you would like to archive to the left and select on the “archive” button. Upon successful archiving of the chat, a pop-up will appear at the bottom of the screen. 

To archive a chat while it is open, click on the “more” symbol at the top right hand corner of the chat followed by the “archive chat” button.

To access your archived chats, go to your inbox and click on the “archive” button at the top right hand corner. All chats that have been archived will then be displayed.

Carousell Web*

To archive chat(s) from the inbox view, check the box to the left of it and click on the “archive” button which will appear on the top left hand corner of your inbox.

To archive a chat while it is open, click on the “archive” button at the top right hand corner.

Select "Archived Chats" on the left most column to access your archived chats.

The chat is now archived and will not appear in your inbox!

Can I restore archived chats to my inbox?

There are currently two ways an archived chat can make its way back to your inbox: automatic and manual restoration!

For automatic restoration of archived chats, archived chats move back to your inbox when you receive a new message from that chat.

For manual restoration of archived chats, search for your platform below to find out how it works:

Mobile app

iOS

Firstly, access your archived chat by selecting on “Archived” in your inbox.

Following that, swipe left on the chat you would like to restore to your inbox, select the “more” icon and then "Move to Inbox".

To restore an archived chat from chat view, select the “more” icon at the top right hand corner of the chat and then “Move to Inbox”.

Android

Select “Archived” in your inbox to access your archived chats.

Following that, tap and hold on the chat you would like to restore and a folder icon should appear on the top bar for you to tap on.

To restore an archived chat from chat view, select the “more” icon at the top right hand corner of the chat and then “Move to Inbox”.

Carousell Web*

  1. Select “archived chats” in you inbox to access your archived chats.
  2. Check the box to the left of the chats that you would like to archive and a “Move to Inbox” option should appear on the top left hand corner of your inbox
  3. To restore an archived chat from chat view, select “Move to Inbox” at the top right hand corner of the chat.

The chat is now restored and will be positioned according to the time the last message was exchanged. 

 

*Some icon arrangements may differ on mobile browser view

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.