How do I archive chats in my inbox?

Instead of deleting chats, we encourage you to archive your chats instead, so as to keep a healthy record of your transactions with fellow Carousellers on the marketplace! Here's how:

Mobile app

To archive a chat in your inbox, swipe the chat you would like to archive to the left and select on the “archive” button. Upon successful archiving of the chat, a pop-up will appear at the bottom of the screen. 

To archive a chat while it is open, click on the “more” symbol at the top right hand corner of the chat followed by the “archive chat” button.

To access your archived chats, go to your inbox and click on the “archive” button at the top right hand corner. All chats that have been archived will then be displayed.

Carousell Web

To archive chat(s) from the inbox view, check the box to the left of it and click on the “archive” button which will appear on the top left hand corner of your inbox.

To archive a chat while it is open, click on the “archive” button at the top right hand corner.

Select "Archived Chats" on the left most column to access your archived chats.

The chat is now archived and will not appear in your inbox!

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