How do I restore deleted chats to my inbox?

A deleted chat cannot be reinstated unless the Carouseller you're chatting with on the same listing drops you a new chat message. If the chat has been deleted by both users, the chat will no longer be retrievable.

We're really sorry but we encourage all our Carousellers to keep a record of their transactions in Chats and therefore, we advise archiving chats first and only delete a chat when you are 100% certain that you don't need it anymore! 

However, if you're buying an item and you've accidentally deleted your chat with the seller, to reinstate your previous chat conversation, simply go to the listing in which your chat was on and hit "Chat"!

 

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